管理資訊系統: Critical Review of Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work

Critical Review of Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work

Posted by MIS Quest On 下午4:40

<下列內容摘錄自此文章>

該文章談到2002年的這本書列出了下列的Knowledge Management Tools and Techniques：

One of the most important knowledge management tools for an organization is its intranet. Some intranets also provide a “yellow pages” feature, allowing each member of the organization to have a person profile page, detailing their responsibilities, expertise, past and current assignments, interests, etc. This can be an extremely useful tool for connecting people within an organization to one another.
Online discussion boards allow users to post information or questions, and allow others to respond. This typically results in a threaded series of comments and comments on the comments, providing a simple way to have an asynchronous conversation.
Another tool recommended by the authors is the email group. This works in a somewhat similar way to the discussion forum, allowing registered users to post questions and others to reply to the original post or to the subsequent replies.
Instant messaging, also known as online chat, has the advantage of allowing live, online conversations. These can either be one-on-one, or be organized as a group conversation.

Categories: KM